Welcome to Enfield Florist, your trusted choice for online flower delivery in Enfield and the surrounding areas. These Terms & Conditions govern the use of our website and the purchase of goods and services from Enfield Florist. Please read these Terms & Conditions carefully before placing any orders, as by doing so you indicate your acceptance to be bound by them. These Terms apply to all customers seeking flower delivery within Enfield and neighbouring locations.
Orders can be placed through our online store at any time. To successfully place an order, you must provide accurate and complete details, including recipient’s name, delivery address, desired delivery date, and any relevant delivery instructions.
Once you submit your order, you will receive an automatic email or on-screen confirmation acknowledging receipt of your order. This confirmation indicates that we have received your order request; it does not constitute acceptance of your order.
Order acceptance and the formation of a legally binding contract between you and Enfield Florist occurs only upon dispatch of the goods you have ordered. We reserve the right, at our sole discretion, to decline an order for any reason, including but not limited to:
If we are unable to fulfil your order, we will notify you as soon as possible and, where payment has already been taken, provide a full refund.
All products, including special floral arrangements, are subject to availability. The images displayed on our website are for illustrative purposes and, whilst we endeavour to match arrangements as closely as possible, there may be differences in the actual flowers and packaging due to seasonal variances and stock levels.
Should any element of your order become unavailable, Enfield Florist reserves the right to substitute with a product of equivalent value and quality, maintaining the desired colour theme and style as closely as possible. If a suitable substitution cannot be made, we will contact you to discuss alternatives or arrange a refund.
All prices on our website are stated in UK pounds sterling (GBP) and include VAT unless otherwise stated. Delivery charges will be displayed separately at checkout before completion of your order.
Payment in full is required at the time of ordering. We accept a range of secure payment methods as displayed on our website. Payment will be debited and cleared from your account prior to dispatch of goods. By placing an order, you confirm that the payment card or payment method belongs to you or that you are otherwise authorised to use it.
If your payment is declined or cannot be processed for any reason, Enfield Florist will not be responsible for delay or non-delivery of your order. Orders will not be processed until full payment has been received and cleared.
You have the right to amend or cancel your order, subject to the conditions set out below:
Refunds for successfully cancelled orders will be issued using the original payment method and may take up to 5-7 working days to process through your bank or card issuer.
Enfield Florist delivers throughout Enfield and selected surrounding areas. By placing an order for delivery, you confirm that the delivery location is accessible and correct.
We strive to deliver all orders on the requested day, including same-day orders where available and subject to cut-off times specified at checkout. Delivery times are approximate and cannot be guaranteed, particularly during peak periods such as Valentine’s Day, Mother’s Day, and Christmas.
If the recipient is unavailable at the time of delivery, we will leave flowers in a safe place, with a neighbour, or attempt redelivery, subject to our discretion and delivery driver’s assessment of safety and suitability.
If for any reason you are not satisfied with the goods received, please contact Enfield Florist as soon as possible after delivery and within 24 hours where possible. Our products are perishable, and returns may not always be possible, but we are committed to ensuring your satisfaction.
In case of goods being damaged in transit, not matching their description, or not being delivered, you are entitled to a replacement or a full refund. We may require photographic evidence to assess claims and ensure the highest quality of service.
Refunds will be made to the original payment method and may require up to 5-7 working days to appear on your statement.
It is your responsibility to ensure all order and delivery details are accurate at the time of order. Enfield Florist will not be liable for late or non-delivery due to incorrect or incomplete information supplied by the customer.
You are responsible for ensuring the recipient is present or aware of the delivery on the scheduled date. Please ensure all instructions for delivery, including gate codes, secure access, or preferred delivery locations, are included clearly at the time of ordering.
Enfield Florist will not be liable for:
Our total liability for any claim relating to an order will not exceed the total sum paid for the goods and services that are the subject of the claim.
All content on the Enfield Florist website, including images, text, product designs, and logos, is protected by copyright and intellectual property laws. You may not use, reproduce, or distribute any part of this content without prior written consent from Enfield Florist.
From time to time, Enfield Florist may offer promotional codes or special discounts. Each promotional offer is subject to its own specific terms and conditions, is non-transferable, and cannot be redeemed for cash. Offers may be withdrawn or varied at any time at our sole discretion.
All personal data provided to Enfield Florist as part of the ordering process is handled in accordance with current UK data protection legislation and our Privacy Policy, which is available to view on our website. Your information is used solely for the purposes of processing your order and improving your shopping experience with us.
These Terms & Conditions and all transactions and disputes arising from your use of our website and services shall be governed by the laws of England and Wales. By placing an order with Enfield Florist, you agree to submit to the exclusive jurisdiction of the English courts.
Enfield Florist reserves the right to change these Terms & Conditions at any time without notice. Any changes will be effective as soon as they are posted on the website. It is your responsibility to check these Terms & Conditions regularly before ordering. Continued use of the site after such changes signifies your acceptance of the updated Terms.
If you require clarification of any part of these Terms & Conditions or wish to raise a complaint, please get in touch with us using the details provided on the Contact page of our website. We aim to respond to all queries promptly and resolve complaints in a fair and timely manner.
These Terms & Conditions are applicable to all online orders placed for delivery within Enfield and the surrounding areas as specified on our website. Please check our delivery coverage area prior to placing an order to confirm your address is eligible for our flower delivery service.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Enfield, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Enfield.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
