Returns, Refunds & Complaints Policy
Our Fresh Flowers Guarantee in Enfield
At Enfield Florist, we are dedicated to delighting our customers with the freshest flowers in Enfield and surrounding areas. Every bouquet and arrangement is hand-crafted using premium, hand-selected blooms to ensure the highest quality and freshness. As a trusted local florist serving both homes and businesses, your satisfaction is at the heart of everything we do.
Damaged-on-Arrival Policy
We take immense care in packaging and delivering our flowers, but should your order arrive damaged or not up to our usual standards, please let us know within 24 hours of receipt. To help us resolve the issue promptly, please provide a photo of the damaged flowers together with your order details. We will review your case and offer a suitable resolution.
Freshness Window
Our fresh flowers guarantee means your Enfield Florist bouquet will remain vibrant for a minimum of 5 days when cared for according to our instructions. If your flowers wilt, fade, or become unsightly within this period despite proper care, please get in touch with us right away so we can make it right. We select only the best seasonal blooms to maintain top quality and longevity.
Refund & Replacement Options
Should your flowers arrive damaged or fail to meet our freshness guarantee, you are entitled to a refund or replacement. Depending on your preference and our product availability, we are happy to either:
- Send a replacement bouquet at no extra cost
- Arrange a credit for your next purchase
- Process a full or partial refund (as appropriate)
We strive to process refunds and replacements quickly, often within 24-48 hours after our approval. Please retain the original item until your claim is resolved, as we may need additional information to assist you properly.
Complaints Process
If you are dissatisfied with any part of our service or product, we want to hear from you. Our complaints process is designed to be straightforward and transparent:
- Contact us promptly with details of your issue, including your order reference and photographs if appropriate.
- Our friendly team will investigate your concern, aiming to respond within one working day.
- We will work with you towards a fair resolution, whether that is a replacement, refund, or another suitable remedy.
Your feedback helps us continually improve our service for Enfield and the surrounding community. Our reputation as a trusted local florist is built on outstanding customer care, and we are committed to putting things right whenever something goes wrong.
Thank You for Choosing Enfield Florist
Enfield Florist has been a part of the local community for years, serving households, businesses, and special events with pride. We stand by our quality promise and are always here to support you, whatever your floral needs may be. Thank you for letting us be your florist of choice in Enfield.
